Privacy & Disclaimer

Personal Information: Name, email, phone number, and mailing address — provided when booking sessions, completing intake forms, or subscribing to our newsletter.

Health Information: Relevant health history, symptoms, medications, and wellness goals shared during intake or sessions. Treated with the highest level of confidentiality.

Payment Information: Processed securely through Square. We do not store credit card numbers on our systems.

Website Data: Standard analytics data (pages visited, device type, browser) collected via third-party tools to improve our services. No personally identifiable information is linked to this data.

We use your information to: provide and personalize therapeutic services; communicate about appointments and follow-up care; process payments; send newsletters (with your consent — unsubscribe anytime); and improve our services.

Virtual Sessions: Conducted via secure video platforms and not recorded unless explicit written consent is provided.

In-Person Sessions: Records are stored securely and accessible only to Jessica Fung, OTR/L. All client interactions are confidential.

We do not sell, trade, or rent your personal information. Information is only shared:

• With your explicit written consent
• When required by law or regulatory obligation
• With trusted third-party service providers (Calendly, Square, Google) under strict confidentiality agreements

Client records are retained for a minimum of 7 years following the last session, consistent with BC regulatory requirements for Registered Occupational Therapists.

Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and BC's Personal Information Protection Act (PIPA), you have the right to:

• Access and correct your personal information
• Withdraw consent for non-essential communications
• Request deletion of your data (subject to regulatory retention)
• File a complaint with the Office of the Information and Privacy Commissioner for BC (OIPC)

We will respond to all verified requests within 30 days.

For privacy questions, data access requests, or to exercise any rights under this policy, please contact us. We aim to respond within 5 business days.

Services provided by J-F Reset Health Centre include occupational therapy, nervous system regulation, breathwork, somatic practices, hypnotherapy, NLP, and related complementary modalities. These services are designed to complement, not replace, conventional medical care.

Jessica Fung, OTR/L is a Registered Occupational Therapist regulated by:

• BC: College of Health and Care Professionals of British Columbia (CHCPBC)
• Canada: Canadian Association of Occupational Therapists (CAOT)
• USA: American Occupational Therapy Association (AOTA) & NBCOT

Other practitioners associated with J-F Reset Health Centre are regulated by their own applicable professional bodies.

If you are experiencing a medical or psychological emergency, please contact emergency services immediately.

No information on this website constitutes medical advice, diagnosis, or treatment. Content is for informational and educational purposes only. Always consult a qualified healthcare professional before making health decisions or changes to your care plan.

While occupational therapy is a regulated healthcare profession, many complementary modalities offered are not regulated by provincial healthcare colleges. These are offered as wellness support, not medical treatment.

Results vary between individuals. Testimonials or outcomes described on this website reflect individual experiences and are not a guarantee of results for any other person. Wellness progress depends on many factors unique to each client.

J-F Reset Health Centre is not liable for any damages, losses, or adverse outcomes arising from use of this website or participation in our services, except where prohibited by applicable law.

Clients are responsible for their own health decisions. By engaging with our services, you acknowledge voluntary participation and acceptance of inherent risks in complementary wellness practices.

Herbal and farm products from Glacier Greens Farms are provided as nutritional supplements and are not intended to diagnose, treat, cure, or prevent any disease. Please consult your physician before beginning any herbal supplement regimen, especially if pregnant, nursing, or taking prescription medications.

We may update this policy periodically to reflect changes in our practices or applicable law. Continued use of our services after updates constitutes acceptance of the revised policy. For material changes, active clients will be notified directly.